Refund policy
At SHELANOVA, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to assist you.
1. Eligibility for Returns
We accept returns within 30 days from the delivery date.
To qualify for a return:
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The item must be unused
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The item must be in its original packaging
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The item must be in the same condition as received
Non-returnable items include:
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Final sale or clearance items
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Personalized or custom-made products
These items will be clearly marked on the product page.
2. How to Request a Return
Before returning any item, please contact us first for approval.
Email: shelanova.care@gmail.com
Please include:
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Your order number
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Photos of the item (if damaged or defective)
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Reason for the return request
Once approved, we will provide return instructions.
3. Return Shipping
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Customers are responsible for return shipping costs
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If the item received is defective, damaged, or incorrect, SHELANOVA will cover the return shipping cost
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We recommend using a trackable shipping service for all returns
4. Refunds
Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time may take 5–10 business days depending on your payment provider
Please note:
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Original shipping fees are non-refundable unless the return is due to our error
5. Exchanges
We do not offer direct exchanges.
If you would like a different item, please place a new order after your refund has been processed.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Photos of the issue are required for verification.
Depending on the situation, we will provide:
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A replacement item, or
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A full refund
7. Order Cancellations
Orders may be canceled within 12 hours of purchase, provided the order has not yet been shipped.
If the order has already been shipped, the standard return process will apply.
8. Contact Us
For any return or refund questions, please contact us: