Shipping policy

 

Thank you for shopping with SHELANOVA. We are committed to delivering your orders safely and efficiently.

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be extended during periods of high order volume, holidays, or promotional events.

2. Shipping Locations

SHELANOVA currently ships within the United States only.

We may expand international shipping availability in the future.

3. Estimated Delivery Times

Estimated delivery times may vary depending on the shipping destination, carrier operations, and product availability.

Shipping Method Estimated Delivery Time
Standard Shipping 5–7 Business Days
Expedited Shipping 3–5 Business Days

Please note:

  • Delivery estimates are not guaranteed

  • Carrier delays, weather conditions, customs processing, or other unforeseen circumstances may affect delivery times

4. Shipping Costs

  • Free Standard Shipping is available on orders over $50 USD

  • Orders below $50 USD will have shipping fees calculated at checkout

5. Order Tracking

Once your order has shipped, a tracking number will be sent to your email address.

Customers can track shipments directly through the carrier’s tracking system.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

SHELANOVA is not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to incomplete or inaccurate shipping details

If you notice an address error, please contact us immediately before the order ships.

7. Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of delivery.

Photos of damaged items and packaging may be required for verification.

Depending on the situation, we may:

  • Assist with a carrier claim

  • Provide a replacement

  • Issue a refund when applicable

8. Customs & Import Duties

Some products may be shipped from international fulfillment centers or warehouses.

Customers are responsible for any customs duties, import taxes, or local fees required by their jurisdiction.

SHELANOVA is not responsible for delays caused by customs processing.

9. Order Cancellations

Orders may only be canceled before shipment processing begins.

Once an order has been shipped, cancellations are no longer possible and the standard Return & Refund Policy will apply.

10. Contact Us

For shipping-related questions or support, please contact us:

SHELANOVA LLC
1001 S Main St STE 500
Kalispell, MT 59901
United States

📧 shelanova.care@gmail.com
🌐 shelanova.shop